Once you place your order, our warehouse team will pack and dispatch items as soon as possible.
Processing time varies based on daily order volume, inventory status and stock replenishment schedules.
The transit time displayed at checkout only refers to shipping duration and does not include pre-shipping processing delays. We will process all orders efficiently and appreciate your patience.
2. Shipping Options & Estimated Transit Times
We provide three global shipping methods for all countries and regions. All transit times are estimated for reference only and cannot be fully guaranteed, subject to local logistics efficiency:
Economy Shipping: 7–10 business days
Expedited Shipping: 4–7 business days
Express Shipping: 3–5 business days
3. Free Worldwide Standard Shipping
We offer complimentary standard shipping to every customer globally, with no minimum order subtotal required.
The free standard shipping option will automatically be applied at checkout for all destinations worldwide.
Free shipping covers basic economy transit fees only. If you wish to upgrade to expedited or express shipping, you only need to pay the price difference between premium shipping and the free standard service.
Circumstances Where Free Shipping Benefit Becomes Void
The free shipping offer will be invalid if any of the following situations occur:
Your package is returned to our Singapore warehouse due to an incorrect delivery address, recipient refusal, or unpaid customs charges;
You request multiple re-deliveries after the parcel is sent back by the courier.
For re-delivery of returned parcels, you will be responsible for all new shipping fees, and the free shipping benefit cannot be reused.
4. Customs, Duties & Import Taxes
Free shipping only covers international logistics transportation fees and does not include any local import-related costs.
Regardless of shipping method, buyers shall bear all customs duties, VAT, excise taxes and clearance fees required by your destination country. The total amount paid at checkout does not cover these extra charges, which will be collected by local couriers upon parcel arrival.
United Kingdom: VAT, customs duty and excise tax may apply, roughly 12% of order value
Canada: Orders over CAD 20 will incur import fees ranging from 5% to 13%
If you refuse to settle customs fees and the package is returned to Singapore, all return shipping and handling costs will be deducted from your refund. We recommend contacting your local customs office to confirm tax standards before placing orders.
5. Incorrect Address, PO Boxes & Returned Parcels
We are not responsible for misdelivery, loss or delivery failure caused by incomplete, inaccurate shipping addresses or delivery to PO boxes.
Please fill in a complete, valid residential or commercial delivery address at checkout. Any extra shipping fees for resending returned packages shall be borne by you.
If the carrier marks your parcel as “Return to Sender” for delivery failure, you need to pay full shipping fees for re-delivery, and the free shipping discount cannot be applied again.
6. Lost Packages
We cooperate with reliable global courier partners for all shipments.
If your parcel is officially confirmed lost by the courier company, you may contact customer support to apply for a free identical replacement.
To apply for replacement, send your order number and tracking information to our service email. We will coordinate with the carrier to verify loss status and arrange re-delivery.
We accept no liability for packages lost, stolen or damaged after successful delivery to the address you provided. We advise selecting a secure delivery location to avoid theft risks.
