When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, billing address, phone number and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system, optimize our website service and improve user experience.
Email marketing (if applicable): With your explicit permission, we may send you emails about our store updates, new feng shui crystal & jewelry products, promotional activities and other related service updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify payment information, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific transaction purpose only.
If we ask for your personal information for a secondary reason, like marketing and promotion, we will either ask you directly for your expressed written consent, or provide you with an optional opportunity to decline.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us via official email.
We may disclose your personal information if we are required by law, court order or government regulatory requirements to do so, or if you violate our Terms of Service.
We will never sell, rent or lease your personal information to any third parties for commercial purposes without your explicit consent.
SECTION 4 – PAYMENT & DATA STORAGE
Our official website (https://www.urbanhophome.shop) provides independent online e-commerce services for customers worldwide. All user data is stored on secure, encrypted professional commercial servers with strict access control and firewall protection to ensure data safety.
Payment Security: If you choose an official authorized direct payment gateway to complete your purchase, your payment data will be fully encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete and settle your transaction. After the transaction is completed and confirmed, the relevant payment auxiliary information will be automatically cleared and archived securely.
All our authorized payment gateways comply with global PCI-DSS security standards jointly formulated by mainstream payment institutions, ensuring the secure processing and protection of your payment and personal information.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party service providers we cooperate with (including payment service providers, logistics and distribution service providers) will only collect, use and disclose your information to the extent necessary to perform their authorized service obligations.
These third-party service providers have independent privacy policies for transaction-related personal information processing. We recommend that you carefully read the privacy policies of relevant third-party service providers to fully understand their information processing rules.
Some third-party service providers may be located in different jurisdictions. Your transaction information may be subject to the legal provisions of the corresponding jurisdiction where the third-party service provider is located.
Once you leave our official website or are redirected to third-party websites, applications or platforms, you are no longer governed by this Privacy Policy and our website’s Terms of Service. We are not responsible for the privacy protection practices of other third-party platforms.
External Links
Links on our website may redirect you to external platforms. We do not undertake any responsibility for the privacy rules and content of external websites, and we strongly recommend you to check the privacy statement of each third-party website you visit.
SECTION 6 – SECURITY
To protect your personal information, we adopt reasonable and standardized safety precautions, strictly follow global industry best practices, and ensure your personal data will not be improperly lost, misused, accessed, disclosed, altered or destroyed.
All payment and private information you submit on our website is encrypted using secure socket layer technology (SSL) and stored with AES-256 military-grade encryption. Although no network transmission or electronic storage method is 100% secure, we fully comply with international data security standards and continuously optimize our security system to protect your information safety.
SECTION 7 – COOKIES
Our website uses cookies to optimize your browsing experience and record basic service data. You can freely choose to accept or refuse cookies through your browser settings.
SECTION 8 – AGE OF CONSENT
By using this website and our services, you confirm that you have reached the age of majority in your residence jurisdiction. If you are a minor, please use our website and related services under the supervision and consent of your parents or legal guardians.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to update and modify this Privacy Policy at any time, and all adjustments will take effect immediately upon being posted on our official website. We recommend that you check this policy regularly.
When we make major material changes to this policy, we will remind you through website announcements or official emails to ensure you understand our latest information collection, use and protection rules.
In case of company merger, acquisition or business transfer, your stored personal information will be transferred along with the business, and we will continue to protect your information rights in accordance with this policy.
QUESTIONS AND CONTACT INFORMATION
If you need to access, correct, amend or delete your personal information stored by us, file a service complaint, or consult relevant privacy issues, please contact our Privacy Compliance Officer via official email:
