All claims for damaged or missing items arising during transit must be submitted within three (3) calendar days after you receive your order.
To speed up the processing of your replacement request, kindly supply clear digital photos showing the damaged goods and the original shipping package if the outer packaging is also broken.
Refund Policy
This return and refund policy applies to all global orders shipped worldwide. Customers are entitled to apply for refunds or exchanges within 10 days upon receiving their parcel. Once the 10-day window expires, we are unable to approve any refund or exchange requests.
Returns
To qualify for a return, your goods must remain unused, unmarked and in the exact original condition as delivered, complete with intact original packaging. A flat 25% restocking fee will be deducted from all approved return refunds.
The following categories of products are non-refundable and non-returnable:
Final sale clearance items
Perishable goods
Intimate and sanitary personal items
Hazardous goods, flammable liquids and gases
Additional non-returnable items:
Gift cards
Digital downloadable products
Selected health & personal care accessories
A valid order receipt or purchase proof is mandatory for all return applications.
Do not ship items back without prior authorization. Please contact us via our official email to obtain a return authorization and the designated return shipping address.
Partial refunds will only be issued under the following circumstances:
Goods with obvious signs of wear and tear
Opened packaged products including crystals, ornaments and wellness sets
Items damaged, scratched or with missing components due to improper use, not manufacturing defects
Returns sent back more than 14 days after delivery
Refunds
After we receive and inspect your returned goods, we will send an email notification to confirm receipt and inform you whether your refund application is accepted or rejected.
If approved, your refund amount will be processed after deducting the 25% restocking fee. Funds will be credited back to your original payment method within 10 working days.
Late or Missing Refunds
If you have not received your refund after the stated processing period:
Double-check your bank or card account balance
Reach out to your card issuer, as refund posting may require extra processing time
Contact your bank for further transaction verification
If the above steps do not resolve the issue, please get in touch with us via our official email.
Sale Items
Discounted promotional items are not eligible for refunds. Only full-priced regular stock items can be returned for a refund.
Exchanges
We only offer free replacements for factory defective or transit-damaged goods. If you require an identical item exchange, submit a request via our official email.
Gift Orders
If your order was marked as a gift and shipped directly to you, you will receive store credit equal to the item value minus the 25% restocking fee once we process your returned goods.
If the order was not tagged as a gift and delivered to the purchaser first, the refund (less the 25% restocking fee) will be issued to the original buyer.
Return Shipping
Email our support team to obtain the official return address before sending back any products.
You are fully responsible for all outbound return shipping fees, which are non-refundable in all cases, alongside the mandatory 25% restocking fee.
Delivery lead times for replacement items vary depending on your shipping destination.
We strongly recommend using a trackable courier service and purchasing shipping insurance for all return shipments. We will not compensate you for any return shipping charges incurred.
